In today's world, businesses face a range of challenges, from changing customer expectations to disruptive technologies and global pandemics. To survive and thrive, companies must be able to adapt quickly and embrace new digital technologies. Digital acceleration has emerged as a critical strategy for building business resilience, and Coforge, a global IT solutions provider, is at the forefront of helping its customers adopt this approach. In this blog, we will discuss how Coforge is leading the way in digital acceleration for workplace services and provide examples of how the approach has helped businesses in various industries, including manufacturing, retail, banking, and financial auditing.
What is Digital Acceleration in Workplace Services?
Digital acceleration in workplace services refers to the use of digital technologies to streamline and automate various business processes and services. This can include everything from document management and communication tools to customer service and supply chain management. The goal is to improve efficiency, reduce costs, and enhance the customer experience, all while enabling businesses to respond more quickly and effectively to changes in the market or external factors such as pandemics.
One of the key benefits of digital acceleration in workplace services is that it can help businesses build resilience and adaptability. By digitizing and automating key processes, companies can reduce their reliance on manual labor and physical infrastructure, which can be vulnerable to disruptions. Digital technologies also provide greater visibility and control over operations, making it easier to identify and respond to potential risks or issues before they become major problems.
Coforge's Approach to Digital Acceleration for Workplace Services
Coforge's approach to digital acceleration for workplace services is based on three key pillars:
Automation: Coforge helps businesses automate their workplace services by leveraging emerging technologies like robotic process automation (RPA) and artificial intelligence (AI). This enables companies to streamline their processes, reduce manual effort, and improve their speed and accuracy.
Analytics: Coforge helps businesses use analytics (InsightX) to gain insights into their workplace services and make data-driven decisions. This enables companies to identify trends, optimize their processes, and improve their overall efficiency.
Employee Engagement: Coforge helps businesses improve employee engagement by using digital technologies to create a more personalized and engaging workplace experience. This includes tools like chatbots (Amyra), and mobile application(ExperienceGO), which enable employees to increase their productivity and reduce down time.
Digital Acceleration for Workplace Services across Industries
Historically, the industrial sector has relied primarily on manual labour and physical infrastructure, making it especially susceptible to upheavals. Nevertheless, by integrating digital technologies such as the Internet of Things (IoT) and artificial intelligence (AI), factories may streamline their processes, increase their productivity, and reduce their dependency on manual labour.By establishing a predictive maintenance solution for their end-user equipment, Coforge has assisted numerous manufacturing organisations in enhancing their facilities management operations. The system employs a proactive strategy to examine data from sensors and other sources in order to identify potential maintenance issues before they become significant. As a result, the company was able to lower its maintenance expenses for end-user devices and its associated services by 20%.
The retail industry has undergone significant changes in recent years, with the rise of e-commerce and changing consumer preferences. To remain competitive, retailers need to be able to adapt quickly to changing market conditions and provide a seamless omnichannel customer experience. One example is improving its HR processes by implementing an RPA-based system for employee onboarding and offboarding. As a result, the company was able to reduce its on-boarding & off-boarding time by 50%.
With the proliferation of digital banking and fintech upstarts. Traditional banks need to be able to give their employees a smooth digital experience while still providing the security and trust that is expected from banks. Coforge has assisted various banks in achieving digital acceleration by integrating employee assistance using chatbots and self-service choices. The technologies enable employees to receive immediate assistance with their IT problems, hence eliminating the need for human intervention. As a result, the banks are able to lower their IT support expenses by 30% and increase staff satisfaction by 15%.
To conclude, digital acceleration for workplace services is a critical strategy for building business resilience, enhancing employee experience, and improving overall efficiency. As the world continues to evolve at an unprecedented pace, businesses must be able to adapt quickly to stay competitive. Digital acceleration for workplace services is a key enabler of this adaptability, providing the agility and flexibility that businesses need to thrive. With Coforge's expertise in this area, businesses can harness the power of digital technologies to optimize their workplace services and build a more resilient, efficient, and engaging workplace.