Real Estate Tax Tracking – What Can Go Wrong, the Consequences, and How to Address Them.
Will the Visa/Mastercard VCR/MDRI rules be a Game-changer for Chargebacks?
Omnichannel Customer Contact: A Necessity for P&C Insurers?
The P&C Insurance Industry - Poised for Growth?
Document Processing & the Financial Services Industry.
The New Customer Service is Customized Service.
Is Voice giving way to omnichannel Customer Service? Are you ready?
InsurTech & Technology: An Imminent threat to a Title Agent’s business?
4 Key Conclusions on Contact Centers from the 2018 Microsoft Customer Service Report.
Is Your Mortgage Data Safe?
Reduce Costs and Unnecessary Risks using Technology in Tax Servicing.
P&C Insurance Carriers: How to be Profitable in a Constantly Challenging Environment.