Managing Day to day IT Operations is one of the key challenge faced by an Enterprise. The challenge gets compounded with ever evolving technology landscape and the need for newer technologies like Cloud Native, Micro Services, Containers, IOT, Mobility and Edge computing to name a few.
Key metrics that indicate system availability and performance have changed from measuring uptime to measuring end user experience. This calls for a departure from traditional support services to Digital Operations centers. Digital operation centers includes integrated support across different layers of digital assets and focuses on end user experience
Coforge offers managed services solution that is built to address this change. We offer converged infrastructure and application operations to focus on user experience. Our domain expertise and monitoring and management framework enables us to monitor and enhance the digital experience.
Automation and AI – Coforge has built a framework of niche tools to automate repetitive tasks and service requests. Automation is also a key focus area to report and manage the service metrics that provide transparent view of operations
Our Credibility – Coforge (erstwhile NIIT Technologies) was founded in 1981. We have a vastly experienced team and focus on learning and development of the resources. We are present in multiple countries and focus on excellence with every customer being a referenceable customer
Innovative commercial models – Our flexibility and ability to share risks and rewards with our customers places us uniquely among the competition. We underwrite the YoY savings up front and assume the risk of delivering the proposed efficiency gains. We adapt as per the needs of the customer and believe in a value-added partnership instead of just a vendor relationship