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Composable Enterprise

CASE STUDY

Establishing a Value-Driven Global Capability Center for a Benefits & Compliance Provider

Industry

Benefits & Compliance Services

Our Contributions

GCC Setup, Operating Model Transformation, DevSecOps & SRE Enablement

Location

Global

Technologies

Platform Engineering, Application Services, Innovation

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Coforge partnered with a global benefits and compliance services provider to establish a scalable, value-driven Global Capability Center (GCC). The objective was to streamline fragmented delivery, improve operational efficiency, and create a unified model to support long-term innovation.

By consolidating multiple vendor-led services into a centralized GCC, Coforge enabled end-to-end ownership of platform and application services. The transformation delivered a high-performing, innovation-led delivery model, helping the client scale engineering capabilities and enhance service integration across regions.

Transformation Timeline

Phase 1

Operating model assessment and GCC strategy design

Phase 2

GCC setup and infrastructure enablement 

Phase 3

Knowledge transfer and phased service transition

Phase 4

Innovation enablement and continuous optimization

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Establishing_a_Value-Driven_Global_Capability_Center_for_a_Benefits___Compliance_Provider__Mid

The Challenge

The client faced increasing delivery complexity due to multiple vendors operating across global locations, leading to overlapping services and inefficiencies. Integrating these services into a unified operating model was challenging, resulting in fragmented ownership and reduced operational effectiveness.

Additionally, the organization struggled to attract and retain high-quality engineering talent at scale, impacting its ability to support growing business demands.

The client required a scalable, centralized delivery model that could streamline operations, improve service integration, and enable continuous innovation while maintaining high performance and efficiency.

Our Approach

Global Capability Center Setup

Established a centralized GCC to deliver infrastructure and application services under a unified, scalable operating model.

End-to-End Service Ownership

Defined clear ownership of platform and application services, enabling accountability and improved service delivery from the GCC.

Structured Transition & Knowledge Transfer

Executed phased knowledge transfer and service transition to ensure smooth onboarding and operational stability.

DevSecOps & SRE Enablement

Built a Center of Excellence adopting DevSecOps practices and mature Site Reliability Engineering (SRE) frameworks to improve resilience and efficiency.

Innovation-Led Delivery Model

Defined and implemented a structured innovation roadmap supported by a governed funding model to drive continuous improvements.

Partner / Technology Ecosystem

  • DevSecOps & SRE Frameworks
  • Platform Engineering & Application Services
  • Innovation Governance Models

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Impact to Date

400+ Engineers

Scaled within GCC

<6 Months

to Full Delivery Ramp-Up

30+ Services

Transitioned and Stabilized

10+ Innovations

Delivered Annually

Business Impact

 

  • Streamlined delivery through consolidation of multiple vendors into a unified model
  • Improved operational efficiency with clear service ownership and governance
  • Enhanced engineering scalability with a centralized talent pool
  • Accelerated innovation through structured programs and dedicated funding
  • Strengthened platform reliability and performance through DevSecOps and SRE practices

 

Coforge transformed a fragmented, vendor-led delivery landscape into a unified, high-performance Global Capability Center that drives efficiency, scalability, and continuous innovation. With centralized ownership, strong engineering capabilities, and a structured innovation model, the client is now better positioned to accelerate growth, enhance service quality, and deliver long-term business value.