Rail Assist AI Agent - Agentic AI for Customer Resolution (TTH)

Rail Assist AI is an agentic AI co‑pilot for customer service teams that intelligently understands case intent and drafts accurate, policy‑aligned responses for common Railcard issues such as missing download codes, password resets, and card status queries. Built with human-in-the-loop controls, it reduces manual effort, improves first-contact resolution, and ensures consistent, compliant responses across digital service channels.​