Case Study

Transforming Hybrid Cloud Operations with AI-Enabled Security and Resilience

Industry

Healthcare & Life Sciences

Location

USA

Our Contributions

Hybrid Cloud Transformation, AIOps Enablement, Security & Compliance Modernization

Technologies

AWS, EvolveOps.AI, AIOps Platforms, NIST Frameworks

Coforge partnered with a leading U.S-based healthcare provider to modernize its hybrid IT environment and enable a secure, resilient, and AI-driven operating model. The organization managed a large-scale infrastructure spanning on-premises systems and AWS cloud, supporting mission-critical healthcare applications and services.

Faced with fragmented infrastructure, limited visibility, and increasing security and compliance risks, the client required a unified, intelligent approach to IT operations. Coforge implemented an AI-enabled “One IT” model, enhancing operational efficiency, strengthening security, and ensuring zero disruption to patient-critical systems.

Transformation Timeline

Phase 1

Infrastructure assessment and hybrid cloud strategy design

Phase 2

“One IT” operating model implementation

Phase 3

AIOps, observability, and automation enablement

Phase 4

Secure cloud migration and continuous optimization

Drag

The Challenge

The client’s IT environment had evolved over time into a fragmented hybrid ecosystem, resulting in limited real-time visibility and high operational complexity. Managing thousands of servers, databases, and users across multiple healthcare facilities created challenges in monitoring, governance, and performance optimization.

High alert noise and manual processes reduced operational efficiency while increasing exposure to security and compliance risks. As cloud adoption accelerated, the organization needed a modern, unified operating model that could enhance resilience, improve efficiency, and ensure compliance without disrupting critical healthcare services.

Our approach

AI-Enabled “One IT” Operating Model

Established a unified operating framework integrating service desk, NOC, and SOC into a centralized, intelligent control plane.

AIOps-Driven Observability & Automation

Leveraged platforms such as EvolveOps.AI to enable real-time monitoring, event correlation, and predictive operations across hybrid environments.

Hybrid Cloud Visibility & Optimization

Delivered end-to-end visibility across infrastructure, applications, and cloud environments, improving performance and operational control.

Secure Cloud Migration Framework

Implemented a governed migration approach including readiness assessment, landing zone setup, and phased migration to AWS.

Security & Compliance Modernization

Embedded security-by-design with NIST-aligned controls, including SOC, IAM, and incident response frameworks to protect sensitive healthcare data.

Partner / Technology Ecosystem

AWS Cloud Platform
EvolveOps.AI
AIOps & Observability Tools
NIST Security Frameworks

Impact to Date

+40%

Improvement in Infrastructure Visibility

-50%

Reduction in Alert Noise

+45%

Faster MTTR

+60%

Automation of Operational Tasks