Case Study
Scaling Global Digital Platforms with Kubernetes-as-a-Service
Industry
Travel & Digital Platforms
Location
Global
Our Contributions
Kubernetes-as-a-Service, Platform Engineering, DevSecOps, FinOps Optimization
Technologies
Kubernetes, AWS, DevSecOps Pipelines, Machine Learning
Coforge partnered with a leading global online travel services provider to modernize and scale its cloud-native platform supporting customer-facing applications across multiple geographies. The organization operated a highly complex, always-on ecosystem with large-scale containerized workloads and continuous delivery pipelines, where availability and performance were business-critical.
As platform complexity and cloud adoption increased, the client required a scalable and standardized approach to manage Kubernetes environments, optimize cloud consumption, and accelerate delivery pipelines without impacting customer experience.
The Challenge
The client faced challenges in managing Kubernetes environments consistently at a global scale, leading to operational complexity and inefficiencies. Increasing cloud adoption resulted in rising AWS costs, requiring better visibility and optimization strategies.
Additionally, fragmented delivery pipelines slowed down release cycles and impacted speed-to-market. Ensuring high availability and performance across a distributed, always-on ecosystem while modernizing infrastructure posed a significant challenge.
The organization required a unified, scalable platform to streamline operations, optimize cloud usage, and enable continuous innovation without disrupting customer experience.
Our Approach
Coforge designed a real‑time conversational AI solution that combines streaming analytics, speech processing, and NLP, enabling agents to receive actionable insights during live customer interactions.
Impact to Date
200+ Websites
Supported on Unified Platform
70+ Countries
Enabled Globally
$10M+
AWS Cost Savings
700+ Pipelines
Automated