Coforge partnered with a leading global online travel services provider to modernize and scale its cloud-native platform supporting customer-facing applications across multiple geographies. The organization operated a highly complex, always-on ecosystem with large-scale containerized workloads and continuous delivery pipelines, where availability and performance were business-critical.
As platform complexity and cloud adoption increased, the client required a scalable and standardized approach to manage Kubernetes environments, optimize cloud consumption, and accelerate delivery pipelines without impacting customer experience.
Transformation timeline
Platform assessment and Kubernetes strategy design
Reference Cloud Platform (RCP) build and standardization
DevSecOps pipeline automation and platform engineering enablement
FinOps optimization and continuous modernization
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The Challenge
The client faced challenges in managing Kubernetes environments consistently at a global scale, leading to operational complexity and inefficiencies. Increasing cloud adoption resulted in rising AWS costs, requiring better visibility and optimization strategies.
Additionally, fragmented delivery pipelines slowed down release cycles and impacted speed-to-market. Ensuring high availability and performance across a distributed, always-on ecosystem while modernizing infrastructure posed a significant challenge.
The organization required a unified, scalable platform to streamline operations, optimize cloud usage, and enable continuous innovation without disrupting customer experience.
Our Approach
Coforge designed a real‑time conversational AI solution that combines streaming analytics, speech processing, and NLP, enabling agents to receive actionable insights during live customer interactions.
Kubernetes-as-a-Service (KaaS) Platform
Designed and operated a fully managed Kubernetes platform through a Reference Cloud Platform (RCP), enabling standardized, enterprise-grade operations at global scale.
Centralized Platform Engineering
Implemented modular platform engineering to improve scalability, resilience, and consistency across containerized workloads.
DevSecOps Automation at Scale
Built and deployed 700+ automated DevSecOps pipelines, accelerating release cycles and improving delivery efficiency.
FinOps Optimization Framework
Embedded advanced FinOps practices to optimize AWS consumption, reduce costs, and improve resource utilization.
AI-Led Modernization Initiatives
Enabled continuous innovation through targeted modernization using machine learning and customer care automation solutions.
Partner / Technology Ecosystem
- Kubernetes Platform
- AWS Cloud
- DevSecOps & Automation Pipelines
- FinOps & Cloud Optimization Tools

Impact to Date
200+ Websites
70+ Countries
$10M+
700+ Pipelines
Business Impact
- Improved platform scalability and resilience across global operations
- Accelerated time-to-market through standardized DevSecOps pipelines
- Optimized cloud costs with advanced FinOps practices
- Enhanced operational consistency with centralized Kubernetes management
- Delivered seamless customer experience through high-availability infrastructure
