The Challenge
The client aimed to mature its global business services delivery model while achieving enterprise-wide efficiencies and cost optimization. A key priority was to establish a scalable GCC in India that could support both technology and operations at scale while ensuring strong IP protection.
The organization required a structured approach to transition from a virtual delivery model to a BOT-based GCC, balancing speed, cost efficiency, and long-term sustainability. Additionally, the client sought to transform the GCC into a strategic, revenue-generating entity rather than a cost center.
Key challenges included selecting the right operating model, ensuring seamless setup without upfront costs, building a high-quality talent pool, and embedding innovation into the GCC’s core operating model.
