The Challenge
The regulator operated a large hybrid IT estate supporting 474 mission-critical applications and more than 2,300 end users with a complex mix of on-premises and hybrid cloud infrastructure. Fragmented ownership created gaps in accountability, security, and service reliability.
High operating costs, slow release cycles, and limited deployment frequency constrained agility, making it difficult to quickly adapt to changes in the technology and regulatory landscape. The regulator needed a strategic partner that could unify their operations and drive modernization to help them keep up.
