Case Study

Modernizing Grant Management with a Smart, Scalable Digital Platform

Industry

Public Sector (Education)

Location

Global

Our Contributions

Legacy Modernization, Low-Code Platform Engineering, Process Automation

Technologies

Appian

Coforge partnered with a leading public education institution in the Commonwealth to transform its legacy grant management system into a modern, scalable, and user-friendly platform. Supporting tens of thousands of users, the existing system was constrained by rigid workflows, high manual effort, and limited scalability.

The objective was to streamline the entire grant lifecycle, enhance user experience for applicants and administrators, and enable real-time, data-driven decision-making through a flexible and future-ready platform.

Transformation Timeline

Phase 1

Current system assessment and requirements definition

Phase 2

Solution design and platform architecture

Phase 3

Grant lifecycle digitization and platform rollout

Phase 4

Adoption, scaling, and continuous optimization

Drag

The Challenge

The institution’s legacy grant management system was unable to support increasing demand and evolving operational needs.

Key challenges included:

Rigid manual workflows leading to inefficiencies and delays
Limited scalability to handle growing application volumes
Lack of real-time visibility and reporting for effective decision-making
Complex, non-intuitive user experience for applicants and administrators
High administrative overhead due to manual processing and coordination

Our Approach

End-to-End Grant Lifecycle Digitization

Implemented a comprehensive grant management framework on Appian, covering the full lifecycle from application and award management to alumni engagement.

Configurable and Intuitive Platform

Enabled administrators to configure forms, workflows, and portals without extensive technical expertise, improving agility and usability.

Seamless Integration Across Systems

Ensured smooth data exchange through integrations with existing systems, enabling a connected and unified operational environment.

Scalable and Future-Ready Architecture

Designed a flexible platform capable of handling high application volumes while supporting future enhancements and use cases.

Partner / Technology Ecosystem

Appian Low-Code Platform
Integration and workflow systems

Impact to Date

40,000+

Applications processed annually

90% Improvement

In decision-making capabilities

Significant reduction

In manual processing effort

Improved Scalability

And platform performance

Business Impact

Streamlined grant management processes across the lifecycle
Enhanced user experience for applicants and administrators
Reduced administrative overhead through automation
Improved transparency and data-driven decision-making
Enabled scalable and efficient operations to support future growth

By transforming a rigid, manual grant management system into a scalable, low-code digital platform, Coforge enabled the institution to simplify operations, improve efficiency, and deliver a more intuitive user experience. The result is a future-ready system that supports growing demand, enhances decision-making, and drives continuous innovation across grant management processes.