The Challenge
For a retail membership club operating across multiple markets, the reliability of its e-commerce and retail systems directly affects member experience and operational continuity. Disruptions to deployments, degraded catalog performance, or unplanned downtime carry immediate commercial consequences.
Software release management was inefficient, with manual processes slowing delivery and introducing inconsistency across environments. The Kubernetes infrastructure was running on an outdated version, limiting scalability, security, and platform performance. Deployment processes lacked the safety mechanisms needed to minimize downtime during updates.
Cloud costs were rising without clear optimization controls in place. The organization needed a structured approach to serverless resource management, particularly for catalog functionality, to bring costs in line with actual consumption without compromising the member experience.
