For pharma companies, managing plant IT, quality systems, and R&D platforms while ensuring strict GxP regulatory compliance is challenging. Enabling these business-critical platforms to scale with the company as it grows is even harder.
Manual processes, high ticket volumes, and reactive operations all limit productivity and drive up operational costs, which makes it critical to implement modern, automated IT operations.
The Challenge
A leading contract development and manufacturing organization (CDMO) was having difficulty consistently managing IT operations across 19 manufacturing plants and two R&D units. Its IT landscape was fragmented, with multiple applications handling R&D, manufacturing, quality, and supply chain.
This complexity and GxP compliance mandates required disciplined support and monitoring processes, prompting the company’s leadership to look for a strategic partner to help.
They chose Coforge to modernize, automate, and streamline their IT services without disrupting operations.
Our Approach
Coforge analyzed the client’s IT environment and operations, then set up an end-to-end managed IT services model aligned to GxP standards. Our dedicated Pharma Center of Excellence (CoE) supported the engagement with expertise and best practices to ensure scale, compliance, and continuous improvement. Key components of the solution included:
Managed IT Ops
Comprehensive IT operations leveraging industry-leading ITSM tools, standardized processes, and ITIL-aligned governance.
Application Management Services (AMS)
Support for 40+ applications across critical areas including R&D, manufacturing, quality, and supply chain.
Cloud & Infrastructure Services
Coverage across AWS and Azure, data center management, network operations, and infrastructure monitoring.
Regulatory Compliance and Audit Readiness
Coforge took over support for continuous adherence to GxP regulations, audit preparation, and compliance support.
Process Optimization and Automation
RPA and Gen AI were implemented to digitize workflows, automate repetitive tasks, and improve service efficiency.

Impact to Date
95%+
48%
100%
15%
Supporting Points
25%+
15%
90%
