The Challenge
The client’s enrollment process was overly complex, with data distributed across different systems, spreadsheets, PDFs, and templates. Complex manual workflows and high volumes led to delays in coverage, errors in paperwork, and dissatisfied customers.
They suffered from a high drop rate and customer complaints impacted their star ratings, which hampered business growth and decreased profitability.
To succeed in the marketplace, they needed to serve customers better and accelerate enrollment. They turned to Coforge for help streamlining workflows to accelerate application turnaround times and get their member enrollment process back on track.
