The Challenge
For a logistics platform managing dump truck operations across its customer base, platform availability and data consistency are critical. Downtime means disrupted operations, and data inconsistencies create downstream problems for both customers and drivers. The existing platform was struggling on both counts as adoption grew.
Troubleshooting bugs was manual and time-consuming, taking hours or days to resolve. Customers were detecting issues before the engineering team did. Performance diagnosis relied on manual log analysis across three frontend and 15 backend microservices, with a 3-node database cluster, resulting in slow, inconsistent root cause identification.
Under heavy traffic, services stopped responding entirely, resulting in outages. The short-lived nature of containers created data inconsistencies in microservices with active transactions. Infrastructure changes took the team an average of one week to deploy and were error-prone. With a SOC 2 Type 2 audit approaching, the organization lacked automated evidence collection for compliance and had no structured DevSecOps practices in place.
