The Challenge
The SaaS platform was powering hotel operations at scale. The speed and reliability of API integrations directly affected the value delivered to properties and third-party partners. The organization's ability to onboard new data consumers and maintain its integration ecosystem was constrained by the pace at which APIs could be built, tested, and deployed.
Delivering API integrations through the third-party connectivity product required a scalable, secure mechanism for exposing APIs and creating sandbox environments for data consumer self-certification. The existing approach could not support this at the required speed or scale.
Infrastructure changes across development, QA, and production environments were handled manually, consuming significant engineering effort and introducing inconsistency across environments. The organization needed an Infrastructure as Code approach that would reduce provisioning overhead and enable higher deployment frequency without increasing operational risk.
