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The largest and oldest cement and building material company in Thailand and Southeast Asia

Environmental Details

  • 3500+ users / endpoints managed
  • System types - Laptops / Desktops
  • Operating System – Windows

Business Challenge

Top ticket volumes contributors - Password Reset, Software installation, Browser Issues, PC Performance Issues, Asset Tracking and Availability Compliance.

IT support was exhausting its capacity in doing mundane jobs.

Compliance & Management of Devices Inventory, and Software and Patch Installations

Coforge Solution

ElfTouch implementation to bring automation in the Workplace area and to empower end-users with self-services. Capabilities enabled are:

  • Self-Service Password Reset for Active Directory and SAP
  • Enterprise AppStore for self-service software install
  • Single-Click scripted solution for end-users like Browser Related, and PC Performance Issues
  • Auto-Heal solution for PC performance optimization
  • Patch Management Dashboard for Patch Compliance Monitoring and Adherence

Benefits to Client

  • 21% AD and SAP Password Reset Tickets Eliminated
  • 7% Software Install and Single Click Tickets Deflected
  • 90% Asset Inventory Reconciliation Already Done
  • Added Security - Freeware software blacklisting – Environment Hardening
  • Compliant Environment - Software license tracking and compliance adherence
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