Successful BCP/ DR of Multiple Processes across Multiple Locations for a U.S. Bank

The Client

Challenge

• Bank has outsourced over 100 processes, with more than 900 FTEs to Coforge
• BCP and DR plans to avoid service interruptions
• Plans had to be implemented but changed periodically as the scope and size of the operations expanded
  
  

Solution

• Comprehensive plans based on inputs from 9+ lines of business on RTO, Criticality of the processes
• Teams sizes were planned and growth was managed
• Periodic review of plans based on process changes and team size changes
• Testing instituted to check robustness of the plans; followed by audits
  
  

Execution

Illustrative results from BCP Testing

• Workstations unavailable test - recovered in 2hr 40 min (required RTO - 6 hours
• Router/ Switch lost - 35 mins for Router, 25 mins for Switch (RTO - 1 Hour)
• Application corrupt – 50 min recovery on backup machine (RTO – 1 hour)
• Utility and backup power shutdown – 1 hour 5 mins recovery using truck-mounted generator (RTO required – 6 hours
  
  

Value Delivered