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Quick ramp up of 9 processes in 6 weeks while improving quality in payment processing

The Client

A leading payments processing firm in U.S


  • The client wanted a quick ramp up to achieve benefits
  • 9 different processes offered from 2 different centers with stringent SLA’s
  • To achieve 100% ramp up in 4-6 weeks at 98% quality levels


  • Coforge conducted a Strategic Value Assessment using SmarTransTM
  • Developed a roadmap of outsourcing based on complexity and risk
  • Mix of both onsite and remote Training


  • Complex process training (needing 3 months at client site) was completed in 6 weeks at Coforge
  • Hired SME and lateral hires - Ramped up to ~ 150 FTE within a span of 6 months

Value Delivered

  • 40% operational cost savings
  • The backlog cleared within 2 months
  • SLAs at over 99% adherence
  • Quick benefit accrual - 100% ramp up across all processes in 6 weeks
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