Quality engineering for a leading Supplemental Insurance company in US


With the customer demand for reliable delivery of a product, application and services, healthcare enterprises continue to make significant investments into Quality Engineering and Testing Services.

About the client

A leading Supplemental Health insurance Provider in US ​

Business Challenge

  • Lack of documentation
  • Flight of existing staff—The existing vendor staff left before transition
  • 100+ testing resources at different levels were required to setup TCoE

Our Solution

Coforge set up a Testing Center of excellence in a very short time and prevented any major disruption to client’s operations. Coforge employed

  • A rigorous Due Diligence approach to understand the As-Is state and defined a Transition roadmap and sequence for minimal disruption
  • High-priority transition approach of strategic and business-critical applications
  • Domain experts and highly experienced staff for quick understanding, thereby reducing the risk of the vendor leaving early
  • Health Insurance domain SMEs in the training of testing resources. This ensured domain-ready resources for deployment on customer projects.

Delivering more value

  • Knowledge transition was completed in 8 weeks for 6 streams of work, with 56+ functional areas/applications ensuring 0% impact on continuity of operations.
  • Coforge completed the on-boarding of 100% resources in the first 3 months, with higher than committed ramp-up rate each month. We were able to provide testing services effectively from the third month.
  • Coforge achieved the steady-state in 8 weeks time.
  • During Transition, the testing team created knowledge artefacts and test strategy, which resulted in quick induction of incoming resources.
  • Reduced Production fallout from 14% in 2015 to 0% in 2020
  • Average productivity improvement of manual testing is 11.7% YoY
  • Automated 100% critical tests for all business-critical applications
  • Cost savings of ~$1.3 M by leveraging test automation
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