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Pega Contact Center Transformation

The Landscape:

  • A large national payer (40M+ covered lives) had grown over time through M&A...

Revamping digital customer experience to make browsing and purchasing seamless with Adobe Experience Manager

Project

Hospitality Management & Real Estate Group

Single Page Implementation for Airline industry using Adobe and Digital Solutions

Project

Aviation Industry

Coforge Adobe PS Engagement for Content & Marketing

Summary of project:

Coforge is an accredited supplier for Adobe Professional Services (PS). Adobe...

Configure and implement campaigns for an Airline with Adobe Campaign and AEM Sites

Summary of project:

The Airline was looking to implement Campaign across their marketing operation...

Standardizing CMS implementation with Adobe Experience Manager for an Airline

Summary of Project:

Consistent and personalized engagement across all channels was a priority for...

Tackling increasing growth in data volume, data warehouse users, and complexity of business intelligence

Client & Case Background

A Leading Japanese headquartered financial services group with an...

Pre-Bind Submission System for a global specialty insurance and re-insurance provider

Client Context & Situation

The client is a fortune 500 company, a global specialty insurance and...

Coforge delivers Speech Processing and Flagging Harmful Content at Scale

Business Objectives

Automate manual and labour intensive process of reviewing content played on TV...

API-led transformation to enable end-to-end digital experiences

The Client

Modernizing Credit Platform to Improve Credit Scoring Process

BackgroundIn today’s competitive environment, Banks need to personalize their products & services...

Modernizing banking channels to adapt to the new digital world

Background7 million customers of a large retail and commercial bank in the UK were going about...