The Client
A Largest Commercial Mortgage Servicer
Challenge
- More than 9000 orders requires tight timelines of 3 months for Taxes, MLS, water and Sewer searches
- High volume, short time ramp-up would mean high cost for the client
Solution & Execution
- Implemented onshore and offshore hybrid model to provide cost effective solution
- Setup search production plan ensuring searches are done in parallel and high TAT searches are completed before the timeline
- Cross trained resources to provide support in the short run
- Pre and post production QC in place to ensure quality
Value Delivered
- Project Cost savings of USD 50,000 by providing competitive pricing
- All searches completed and delivered two weeks prior to deadline
- Zero claim item identified in the searches conducted
- Quality scores maintained > 99.5%
