System Integration | Delivering Value in Information Accumulation | Factory Model
The client needed a consolidated information system that retrieved data from different train tracking systems to display information on the trains running and their associated wagons. The new digital information was to be filtered, processed, and presented in a uniform style for the end-user. Coforge developed APIs to consolidate data from various systems. The Track & Trace API provided information on train schedules and wagons' status in rail freight transport. The one-stop digital solution helped improve data quality while consolidating information from various existing information systems.
About the client
The client is a provider of information and telecommunications services for a German railway company.
In the rail freight transport at an international transport and logistics company, freight trains run 24/7. Customers need to know the status of these trains running and the associated wagons. Typically, this information is captured and processed by different IT systems within the client's system. The data could be raw, irrelevant, or even missing for some of the customers. The major drawback of such a system was that the data had to be fetched from various systems. The solution required would process the data in all measures and improve data quality, compared to other existing information systems.
Coforge was entrusted with the task of developing business APIs to improve data quality. The API aimed to offer a consolidated database as a single source of truth, calculated from information collated across systems. The Track & Trace API improved data quality, simplified data usage, and improved delivery schedules.
The central concept of the API is the tracking event (a change in the state of a car or the train at a certain time and place). The API processes messages from different systems, present in various formats, and converts them into relatable tracking events for the end-users.
Delivering more value
Offshore-Onsite Engagement: Coforge’s vast experience of setting up the right set of offshore-onsite processes was utilized to redesign the collaboration processes that drastically improved the delivery schedule. The offshore team’s functional competencies ensured that gaps in the requirement were caught during requirement discussion, avoiding expensive rework later.
‘Quality First’ Motto: Multiple Quality awards won for various projects:
- Best Service Provider 2015 Award out of 26 global, local, nearshore vendors.
- Winning 4 awards in 5 years on a global scale, competing with the best in the industry.
- 4.9 CSS rating awarded by a client hired consultant.