Delivering a Flexible, Scalable, Well-connected Cargo Ground-handling System in 20 Terminals across 11 Countries

Business Challenge

The client wanted to improve their operation by 1.5x to cater to increasing business volumes, enable real-time communication, and improve operational efficiencies. The core focus was to build a modern and flexible cargo ground-handling system that could integrate core operations, and support a high volume of transactions.

Coforge Solution

We created a flexible, API-based cargo ground-handling system that integrated core systems like flight management, airway bill management, accounting, and export/import handling into various external systems. The solution also interfaced with drivers' external systems and enabled EDI Messaging Capabilities for various types of messages to create a NextGen, multi-tenant, cloud-ready platform adhering to the latest technology, functionality, industry standards with a flexible and robust middleware.

Results

• NextGen Cargo Handling System deployed across 20 Terminals across 11 countries.
• Enhanced operational efficiency by reducing cargo trans-shipment time by over 40%, improving cargo terminal capacity utilization, and increasing cargo handling capacity by 50%.

Key Highlights

• Scaled to support 10,000+ AWB transactions and 400+ flights per day, with a capacity for 600 concurrent users.
• Facilitated real-time communication through 100,000 EDI messages daily, enabling real-time flight and shipment tracking.