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Capability to manage high volume batches (AVR)

The Client

One of the Top 5 Underwriter


  • Struggling to manage high volume for AVR
  • 8000 AVR to be completed in 2 weeks
  • Difficulty in adding resources to manage high volumes

Solution & Execution

  • Cross trained resources were aligned to take up extra volume
  • Shortened ramp up plan provided
  • Implemented post and pre-QC

Value Delivered

  • Increased capacity from 180/day to 800/day via cross training
  • Met TAT of 2 weeks for batch of 8000
  • Output quality Delivered @ > 99%
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