- Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all L2 & L3 Ticket Resolution with an SLA of 1 hours for closure of P1 incidents
- Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly, yearly closing activities and generate MIS Report
- Daily monitoring of Servers with performance improvement across modules.
- Support testing during patch and version upgrades.
- Audit compliance,CMMI 5.0,ISO 27001 compliance.
- Support for 200+ custom objects.
- Master Data maintenance.
- Integration of SAP with other technologies like DotNet,Mobility,BPM,Sharepoint,ESB etc.
- FI, CO, Treasury, MM,ABAP, BI, Authorization
- DB: Sybase
- Solution Manager
- Solution: SAP ECC 6.0
- SAP Users: 350 +
- Other Details: 1 Legal Entities, 125+ Plants spread across 20+ Countries
- Countries Covered: India,Thailand,Germany,UAE,Oman,Nepal,Maldives,Qatar,Bangladesh,Srilanka,Kuwait Indonesia, ,Malaysia, Hongkong, Turkey, Burma, Vietnam, Saudi Arabia, China, United Kingdom, Russia, Kazakhstan