Application Services for a Large Airline

Scope

  • Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all L2 & L3 Ticket Resolution with an SLA of 1 hours for closure of P1 incidents
  • Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly, yearly closing activities and generate MIS Report
  • Daily monitoring of Servers with performance improvement across modules.
  • Support testing during patch and version upgrades.
  • Audit compliance,CMMI 5.0,ISO 27001 compliance.
  • Support for 200+ custom objects.
  • Master Data maintenance.
  • Integration of SAP with other technologies like DotNet,Mobility,BPM,Sharepoint,ESB etc.

Modules Covered

  • FI, CO, Treasury, MM,ABAP, BI, Authorization
  • DB: Sybase
  • Solution Manager
  • DMS
  • BASIS

Other details

  • Solution: SAP ECC 6.0
  • SAP Users: 350 +
  • Other Details: 1 Legal Entities, 125+ Plants spread across 20+ Countries
  • Countries Covered: India,Thailand,Germany,UAE,Oman,Nepal,Maldives,Qatar,Bangladesh,Srilanka,Kuwait Indonesia, ,Malaysia, Hongkong, Turkey, Burma, Vietnam, Saudi Arabia, China, United Kingdom, Russia, Kazakhstan
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