Skip to main content

40% Cost Saving to a Europe Based Life Insurance Company

The Client

A regional leader in specialized Class 23 Life insurance in Brussels (Belgium)


  • High cost of operations in administering the Class 23 life policy block and maintaining & reporting assets under management
  • Operational inefficiency and lack of agility
  • Legacy platform infrastructure associated with high cost of maintenance
  • Lack of documented procedures
  • Alleviate stress and free up bandwidth for new product launches

Solution & Execution

  • Coforge hired experienced Insurance domain experts to support
  • End to end Policy administration process (closed book)
  • Arbitrages & Redemption claims
  • Policy administration reporting
  • Regulatory Compliance reporting
  • Prepare AUM and operational investment portfolio management reporting for Securities bank and Regulator’s review and audit
  • Implemented process re-design approach to bring in standardization in review process and reduce errors
  • Implemented standard quality audit forms to bring in control, which shall help in any internal and external audits
  • Leveraged tools for language translation from Dutch and French to English, enabling our India team to seamlessly review and process files

Value Delivered

  • Achieved >99.5% quality against customer ask of 90%
  • 40% cost savings to customer
  • Meeting & exceeding SLAs on Claims processing & AUM portfolio reporting
  • Handled Dutch and French language policy docs from offshore location
Let’s engage