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$23.6M Collected in H1 of 2022 at 79% of the cost of doing early and mid-stage collections onshore

The Client

Top 20 US retail bank


  • Enabling multi-million in early stage collections offshore, at a lower cost, than onshore operations without any degradation in quality of service

Solution & Execution

  • Trainers and leadership team were certified onshore
  • New hires were subjected to English profiency testing to ensure as close to native communications skills as possible
  • All new hires were subjected to rigorous training and hires with the slightest defects were given extended training and/or focus before endorsed to go-live scenario
  • Agents’ performance being reviewed on a weekly basis

Value Delivered

  • No degradation in the quality of collections
  • Consistent million dollar collection achieved at 79% of the cost
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