23.6m collected in h1 of 2022 at 79 of the cost of doing early and mid stage collections onshore
$23.6M Collected in H1 of 2022 at 79% of the cost of doing early and mid-stage collections onshore
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The Client
Top 20 US retail bank
Challenge
Enabling multi-million in early stage collections offshore, at a lower cost, than onshore operations without any degradation in quality of service
Solution & Execution
Trainers and leadership team were certified onshore
New hires were subjected to English profiency testing to ensure as close to native communications skills as possible
All new hires were subjected to rigorous training and hires with the slightest defects were given extended training and/or focus before endorsed to go-live scenario
Agents’ performance being reviewed on a weekly basis
Value Delivered
No degradation in the quality of collections
Consistent million dollar collection achieved at 79% of the cost