The Coforge and ServiceNow Partnership

Partnership Status

Coforge is a ServiceNow Elite Partner, the highest tier for specialized system integrators, reflecting demonstrated delivery at scale, deep certification depth, and consistent customer outcomes.

Coforge manages a 65,000+ ITSM license portfolio and was recognized as the worldwide Emerging Industry Partner of the Year in 2024. We have also received awards for Domain Expertise in CRM (APAC, 2026), and GenAI Customer Value (2025) based on verified customer impact and platform innovation.

Competencies & Differentiators

Coforge’s ServiceNow Competencies

Our core capabilities include:

• GenAI Center of Excellence: Our dedicated CoE integrates AI capabilities with ServiceNow Now Assist for enterprise-grade generative AI in service management, customer operations, and IT workflows. We enable rapid Now Assist activation, custom AI agent development on AI Agent Fabric, and governed AI deployment across the full Now Platform.

• AI Ops and Proactive Operations: We deploy a production-grade AI Ops framework combining big data, ML, and advanced analytics for automated IT operations. It correlates events, predicts incidents, and enables proactive resolution—transforming IT from reactive to predictive.

• Full Platform Delivery: Implementation, integration, and managed services across every major ServiceNow workflow. We employ 20+ pre-built accelerators to compress delivery timelines for catalog creation, license optimization, multi-language deployment, governance enforcement, and performance analytics.

• Industry-First Solutions: We deploy 12+ enterprise scale domain-centric solutions for financial services, insurance, healthcare, telecom, and travel, built natively on ServiceNow.

• Brownfield Remediation: We have deep expertise remediating ServiceNow deployments that have drifted from best practices. We restructure poorly implemented instances, consolidate fragmented configurations, and re-platform organizations onto clean, scalable architectures.

Why Work With Coforge for ServiceNow?

Coforge brings 450+ ServiceNow professionals, 50+ global engagements, and 20+ ready-to-deploy accelerators that compress delivery timelines across catalog creation, license optimization, multi-language deployment, governance enforcement, and performance analytics.

Our dedicated Gen AI Center of Excellence integrates Coforge’s AI assets with Now Assist for enterprise-grade generative AI deployment, and our AI Ops capability combines ML and advanced analytics for event correlation, incident prediction, and proactive resolution.

We don’t just enhance operational efficiency. We empower businesses to adapt quickly to market changes and drive sustained growth.

By leveraging the power of the ServiceNow platform, Coforge enables enterprises to unlock new opportunities, enhance productivity, and achieve transformative outcomes.