Boosting efficiency and customer loyalty with streamlined operational support

In the competitive OTA landscape, Coforge recognizes that personalized experiences are crucial for customer loyalty. Our comprehensive OTA support services enhance personalization, drive conversions, and streamline operations.

We offer a wide range of back-office services including reservations, amendments, cancellations, refunds, loyalty management, revenue accounting, contract loading, fare audit, billing, and settlements. Our expertise extends to finance function activities across Procure to Pay, Record to Report, and Order to Cash processes, as well as Order Management activities.

Coforge's in-house Global Distribution System (GDS) Center of Excellence supports major platforms like Sabre and Amadeus. We provide end-to-end orchestration, graphics support, and GDS management, including ticketing, fulfillment, changes, refunds, and back-office functions.

As strategic Business Process Services (BPS) partners, we ensure seamless integration and operational efficiency, allowing our clients to focus on core objectives while delivering exceptional customer experiences.