Travel Tech Service Offerings
Borders
Border platforms are being transformed by
AI-first risk intelligence, shifting screening from static, rule-based checks to predictive, real-time decisioning.
We provide a data acquisition system designed to handle large volumes of traveler data, integrate risk assessment tools with government databases, and provide comprehensive metrics on border operations.
Coforge's border solution is currently used by 10 countries, delivering:
- Faster implementations across countries for high-risk projects
- Effective management of increasing volumes of traveler data from airlines
- Integration of risk assessment tools with government databases
- Provision of comprehensive metrics on border operations
Global Distribution Systems (GDS)
Coforge is a strategic partner of major global travel distribution companies, supporting the modernization and transformation of their Global Distribution System products. With 20+ years of partnership with Sabre and Amadeus, Coforge has established an excellent reputation as a flexible and responsive IT services provider.
Our GDS services include:
- Mainframe Offload: Reverse engineering and rewriting TPF applications, microservices, and deploying them to GCP
- Maintenance and Support: Backlog reduction and 24/7 query handling
- Quality Engineering: Regression testing, UI frameworks and automation test cases
One Offer Order
We enable airlines to unlock the full potential of modern retailing and enable the transition to Offer‑Order-Settlement-Delivery (OOSD) architectures.
Our Aeronova.AI solution provides a structured, playbook-driven approach to accelerate and de‑risk the transition from legacy PSS to next-generation OOSD systems. By combining AI-led automation, intelligent process orchestration, and pre-built accelerators, Aeronova enables you to capitalize on quick retail gains while assuring business continuity.
Passenger Service Systems (PSS)
The aviation industry is poised for unprecedented growth, but older legacy PSS systems are inflexible and changes are costly, slow, and security-prone. Modernizing PSS systems is crucial for agility and growth.
Our PSS Center of Excellence is staffed with industry experts that specialize in low-risk modernization and migration strategies for airlines worldwide. We deliver turbulence-free PSS deployments within set timeframes, maintaining operational stability.
With more than 20 successful PSS migrations, we have deep experience in development, integration, microservices, test automation, and end-to-end testing, emphasizing risk-based approaches. Our repository of 10,000+ regression test scenarios ensures comprehensive coverage for successful PSS transitions that safeguard your operations and reputation.
New Distribution Capability (NDC)
As airlines adopt digital initiatives to enhance customer experiences, streamline operations, and gain a competitive edge, digital retail strategies are crucial in this evolution.
Coforge’s AI-first offer-order transition platform, Aeronova, enables AI‑led, accelerated version upgrades for your NDC APIs, ensuring seamless alignment with evolving industry standards. It leverages Gen AI to generate updated API documentation and highlight version-to-version differences, significantly reducing partner onboarding effort and enabling faster, error‑free migration to new NDC versions.
Loyalty
Coforge brings deep loyalty expertise combined with core agentic services to help accelerate customer acquisition, unlock new revenue streams, and elevate end-to-end customer experiences.
We enable AI-powered loyalty that delivers intelligent personalized search, dynamic content management, and personalized sales experiences. We enable tight integration of loyalty capabilities across every customer journey touchpoint, enabling you to monetize customer data intelligently, optimize campaign performance, and drive incremental revenue through real-time insights and automation.
Our AI-enabled loyalty capabilities include:
- System Integration (SI) for new loyalty platform implementations
- Intelligent loyalty product management and points pricing
- Agent assisted marketing and customer services
- Unified customer profile and loyalty currency management
Crew Operations
AI-first crew operations are emerging as a critical enabler of airline resilience, leveraging predictive intelligence and real-time decisioning to optimize crew availability, minimize disruption impact, and strengthen compliance outcomes.
Our crew operations solutions apply AI-led planning, recovery, and optimization logic across end-to-end crew workflows, creating cloud-native, modular, API-first platforms that integrate seamlessly with flight operations and downstream ecosystems. We deliver comprehensive capabilities for:
- Manpower planning
- Crew agreements
- Rule engines
- Pairing and rostering
- Records management
- Tail assignment
- Fleet and crew tracking
- Disruption and recovery management
- Fatigue risk management
- Crew web and mobile portals
Ground Handling
Coforge brings AI-driven transformation to air cargo and ground handling operations, with experience implementing and supporting cargo platforms for 20+ cargo terminals. Our solutions enable resilient, scalable, intelligent cargo ecosystems that improve throughput, workforce productivity, and operating margins.
At the core is our Warehouse Operating System (WOS), a planning, orchestration, and monitoring platform that enables real-time decision making, autonomous task coordination, and operational visibility across cargo hubs.
Our solutions streamline cargo processes, reduce operational errors, improve visibility, and enable smarter, faster, more resilient cargo terminal operations at scale.
Product and Quality Engineering
Autonomous intelligence and AI-led quality are reshaping quality engineering from “test after build” into continuous, AI-assisted assurance. Coforge's BlueSwan AI-driven enterprise quality platform enables you to achieve faster, predictable releases while proactively reducing risk, cost and operational disruption.
We deliver AI‑augmented, lean quality engineering by combining intelligent automation, predictive analytics, and self-learning test assets to eliminate inefficiencies, improve release confidence, and accelerate innovation without compromising safety, stability, or regulatory compliance.
Our global team of 6,500+ QE specialists employs a repository of 11,000+ airline test cases and BlueSwan’s agentic intelligence to deliver resilient, scalable, future‑ready airline platforms.
