Airline Services Offerings
Airline Customer and Commercials
AI and agent-native solutions and strategy are by turning every traveler interaction into an intelligent, adaptive experience.
We combine agent-native product engineering with AI-first core modernization to embed intelligence across the full commercial lifecycle from shopping and booking to servicing, day of travel and post‑travel engagement.
We enable cloud‑ready architectures powered by intelligent operations to balance commercial growth with operational resilience, helping you integrate seamlessly with existing ecosystems while accelerating the path from AI concept to production at scale. Our end-to-end capabilities ensure a seamless traveler experience while driving revenue growth and operational efficiencies.
Airline Operations
AI and agentic intelligence are enabling airlines to proactively respond to volatility, disruptions, and real‑time complexity.
Coforge employs a proactive, AI-led approach for disruption management, crew optimization, ground handling, and operational control. Our purpose-built toolsets and accelerators enable operational systems to continuously monitor network conditions, predict the impact of disruptions, and recommend corrective actions across crew, ground, and flight operations, while efficiently recovering passenger journeys.
Our approach protects revenue by connecting complex operational environments to predict performance and increase network productivity. By optimizing operations, we enable you to navigate regulatory constraints, crew planning, and utilization challenges.
PSS Transformation
AI-driven intelligence and emerging technologies are reshaping airline retailing, but legacy PSS platforms constrain innovation due to higher costs, limited flexibility and poor agility. Coforge's PSS Center of Excellence specializes in low-risk modernization and migration strategies. We focus on turbulence-free PSS deployments within set timeframes, maintaining operational stability.
Our AI-powered services transform how airlines modernize PSS platforms, reducing migration risks while accelerating readiness for AI‑native retailing and servicing to deliver turbulence-free transformation of your core business.
System Integration
Integrated intelligence and AI-led strategy are enabling experience design and allowing airlines to move beyond siloed integrations toward connected ecosystems that can sense, interpret, and respond across the travel lifecycle.
Our integration specialists and solution architects mitigate risks, implement solutions, and integrate systems cost-effectively. We combine AI-native product engineering with platform modernization to rapidly connect PSS, loyalty, revenue, operations, and digital systems.
By applying domain-driven integration patterns, intelligent middleware, automated testing, and data migration accelerators, we modernize your legacy interfaces into event-ready services that scale.
We have delivered measurable outcomes for complex airline environments, including 20+ large‑scale programs that transformed complex PSS ecosystems into efficient, connected systems.
Modern Airline Retailing
Modern airline retailing and the transition to Offer‑Order-Settlement-Delivery (OOSD) architectures emerging as one of the most critical transformation programs. As carriers move toward this new retail paradigm, the central challenge is delivering change without disrupting ongoing operations.
Our Aeronova.AI solution enables airlines to unlock the full potential of modern retailing. It provides a structured, playbook-driven approach to accelerate and de‑risk the transition from legacy PSS to next-generation OOSD systems. By combining AI-led automation, intelligent process orchestration, and pre-built accelerators, Aeronova enables you to capitalize on quick retail gains while assuring business continuity.
Our proprietary frameworks and hands-on delivery experience help you transition confidently to next-generation offer order management systems.
Passenger Review Accounting
In today's competitive airline industry, effective passenger revenue accounting is crucial.
Coforge’s MonaLisa is an AI-driven revenue accounting platform that automates complex accounting and audit processes and delivers accurate revenue settlement. MonaLisa’s cloud-based, modular model enables airlines to adopt platform capabilities and services as needed, while accelerating accuracy and timeliness across revenue accounting operations. It has been deployed for 20+ airlines, maximizing their revenue potential and improving cash flow.
By processing at scale, MonaLisa delivers accurate, timely revenue accounting, empowering you to transform a routine task into a strategic asset.
Airline Quality Engineering
Autonomous intelligence and AI-led quality are reshaping quality engineering from “test after build” into continuous, AI-assisted assurance. Coforge's BlueSwan AI-driven enterprise quality platform enables you to achieve faster, predictable releases while proactively reducing risk, cost and operational disruption.
We deliver AI‑augmented, lean quality engineering by combining intelligent automation, predictive analytics, and self-learning test assets to eliminate inefficiencies, improve release confidence, and accelerate innovation without compromising safety, stability, or regulatory compliance.
Our global team of 6,500+ QE specialists employs a repository of 11,000+ airline test cases and BlueSwan’s agentic intelligence to deliver resilient, scalable, future‑ready airline platforms.
Airline Digital Hub and Global Capability Center
Agentic AI is driving how airlines scale their engineering capabilities, moving from staff augmentation to AI-enabled delivery ecosystems where knowledge, automation, and reusable assets accelerate build and run.
For 30+ years, Coforge has provided value-driven solutions to global airline enterprises. Our Airline Digital Hub in Greater Noida, India serves as a dedicated offshore development center (ODC) for major airlines and travel tech companies, adhering to industry standards for physical, digital, and data security.
Our campus in Hyderabad, India, houses an Airline Innovation Lab, a dedicated innovation space where airline domain experts and engineers rapidly incubate, prototype, and validate AI-driven use cases through focused proofs of concept.
By standardizing delivery playbooks, embedding automation‑first ways of working and applying AI-led observability and operational discipline, we improve efficiency, sustain delivery performance, and increase scale without the burden of recruitment and training.
