AI‑Driven Airline Transformation with Agentic Intelligence

Bridge the Execution Gap. Accelerate Modern Airline Retailing.

Offer and Order transformation promises significant business value, but getting there requires airlines to navigate decades of PNR-based operations, fragmented processes, complex system dependencies, evolving NDC standards, and enterprise-wide readiness challenges.

The real challenge extends beyond defining the target architecture. It is about bringing business processes, technology delivery, integration, certification, data, quality engineering, and program governance together in a coordinated transformation journey.

Where Transformation Programs Lose Momentum

Disconnected Business and Technology Priorities

Business objectives and existing processes are not always translated into a shared OOSD blueprint, creating gaps between strategy and execution.

Business Readiness and Knowledge Gaps

New operating models require changes to processes, roles, and responsibilities, while specialized OOSD knowledge remains concentrated among a few experts.

Integration and Certification Complexity

Evolving NDC versions, API changes, and downstream dependencies lead to repeated analysis, mapping, testing, and certification.

Data and Experience Fragmentation

Coexisting PNR and Order environments create risks of discrepancies across records, channels, servicing, and fulfillment processes.

Fragmented Program Visibility

Disconnected plans, milestones, risks, and readiness indicators make it difficult for leadership to identify dependencies and intervene early.

One Intelligent Layer. One Connected Transformation Blueprint.

AeroNova is Coforge's purpose-built Agentic AI layer for OOSD transformation, designed to bridge the execution gaps between business ambition and technology delivery.

Rather than replacing existing airline retailing platforms or enterprise engineering tools, AeroNova complements them with airline-specific intelligence, modular workspaces, AI agents, reusable assets, and execution playbooks.

By connecting business priorities with process design, integration, certification, quality engineering, workforce knowledge, and program governance, AeroNova helps airlines move from disconnected transformation activities to guided, traceable, and continuously validated execution.

Business-Led | Agentic AI-Powered | Airline-Specific | Modular | Execution-Focused

Business Enablement - Biz Roadmap, Process and Use Case Workspace

From business intent to an execution-ready transformation blueprint.

AeroNova translates airline business priorities, process gaps, and scenarios into a connected OOSD roadmap, aligning business outcomes with delivery requirements.

Business-owned roadmaps aligned with OOSD capabilities and transformation stages
AI-assisted as-is and to-be process mapping with change-impact heatmaps
Airline-specific use cases mapped to OOSD concepts
Traceability from business changes to technology dependencies and delivery priorities
Draft operating procedures based on approved future-state processes

Value delivered: Aligns business and technology teams around a common blueprint, accelerating business readiness and reducing the gap between strategy and execution.

NDC Upgrade and Certification Module

Make NDC certification more predictable, repeatable, and efficient.

AeroNova uses automated schema mapping and Agentic AI-led workflows to simplify NDC upgrades and certification activities.

Automated schema mapping and delta analysis between NDC versions
Agentic orchestration of test sequencing, execution, and result interpretation
Certification readiness reporting and gap-remediation guidance

Value delivered: Reduces manual effort, rework, and reliance on specialists while improving certification readiness.

OOSD Digital Integration Module

Identify integration impacts earlier. Accelerate design-to-build execution.

When new Offer or Order APIs are introduced, AeroNova helps identify affected systems and dependencies while generating draft integration specifications for engineering review.

Impact mapping across adjacent systems, interfaces, and dependencies
AI-assisted generation of draft API and integration specifications
Earlier visibility into design implications and delivery risks

Value delivered: Accelerates impact analysis and specification development, reducing integration risk and shortening the design-to-build cycle.

Automated QE for OOSD and PNR-to-Order Data Validation

Build confidence in quality and data through continuous validation.

AeroNova combines predefined testing assets with automation across Offer, Order, Smart Bridge, and Dynamic Pricing scenarios. Its validation agent continuously compares PNR, ticket, and EMD records with Order data.

Continuous PNR-to-Order comparison and discrepancy detection
Functional, regression, and non-functional test automation
Live dashboards for feeds, exceptions, and analysis
Validation evidence supporting coexistence monitoring and go-live readiness

Value delivered: Moves reconciliation from periodic manual checks to continuous validation, accelerating testing and strengthening transformation readiness.

OOSD Domain Academy

Make airline transformation knowledge available when needed.

AeroNova combines a ready-to-use library of Offer and Order knowledge with a contextual AI knowledge agent that supports employees within their everyday workflows.

Industry and domain learning content covering Offer and Order concepts
Contextual responses to role-specific questions
On-demand knowledge support beyond formal training

Value delivered: Accelerates onboarding, reduces dependence on scarce specialists, and strengthens OOSD knowledge across business and operational teams.

PMO and Business Copilot for MAR Transformation

Move from retrospective reporting to proactive program intelligence.

AeroNova connects program milestones, dependencies, risks, stage gates, and adoption activities across workstreams by integrating with Jira and other program management tools.

Connected visibility into milestones and cross-workstream dependencies
Early identification of delivery risks with alternate-path recommendations
Integrated business readiness and adoption tracking

Value delivered: Provides leadership with a connected view of execution, enabling proactive risk management, dependency resolution, and readiness decisions.

From Fragmented Execution to Connected Transformation

AeroNova brings business, technology, and program execution into one intelligence-led transformation approach.

Traditional transformation approach	With AeroNova
Fragmented business priorities and roadmaps	Business-owned, OOSD-aligned transformation roadmap
Disconnected process and IT impact analysis	Connected process blueprints and change-impact heatmaps
Manual translation of business requirements	AI-assisted use cases, process maps, and operating procedures
Late discovery of integration dependencies	Earlier impact analysis and draft specifications
Repetitive manual NDC certification	Automated schema analysis and agentic certification workflows
Periodic PNR-to-Order reconciliation	Continuous validation and live exception visibility
OOSD knowledge is concentrated among specialists	Contextual knowledge accessible on demand
Retrospective program reporting	Proactive insights into risks, dependencies, and readiness

The result: A more coordinated path from business ambition to OOSD execution, with improved visibility, accelerated delivery activities, and stronger transformation readiness.

Built to Complement Your Airline Technology Ecosystem

AeroNova is designed to work alongside an airline's existing and emerging OOSD platforms, enterprise AI capabilities, engineering toolchains, and program-management systems.

Its modular architecture allows airlines to adopt specific workspaces and accelerators based on their transformation priorities and maturity.

AeroNova can be deployed within the client's environment, enabling client data to remain there while supporting integration with airline platforms and enterprise systems.

Your platforms remain. Your transformation gains an airline-specific intelligence and acceleration layer.

Built on Airline Knowledge. Engineered for Real-World Execution.

AeroNova brings Coforge's airline domain knowledge and transformation experience into reusable, AI-enabled workflows.

By combining airline-specific process knowledge, domain learning assets, automation, and delivery playbooks, AeroNova helps business and technology teams address the practical complexities of OOSD transformation, from process definition and NDC certification to integration, validation, and operational readiness.

The focus is not simply on accelerating individual tasks. It is on creating a more connected transformation program in which business decisions, technology dependencies, and execution priorities remain aligned.

Capabilities

Capabilities

Industries

Industries

Banking & Financial Services

Insurance

Travel

Healthcare & Life Sciences

Public Sector

Hi-Tech

Telecom, Media, Automotive, and Energy

Retail, Consumer Packaged Goods (CPG), and Hospitality

Resources

Resources

Case Studies

Conversation with Pathbreakers

Blogs

White Papers

Tech PoV and Insights

Who We Are

Who We Are

Coforge: Where AI engineering meets industry expertise.

Industries

Industries

Banking & Financial Services

Insurance

Travel

Healthcare & Life Sciences

Public Sector

Hi-Tech

Telecom, Media, Automotive, and Energy

Retail, Consumer Packaged Goods (CPG), and Hospitality

Capabilities

Capabilities

Who We Are

Who We Are

Coforge: Where AI engineering meets industry expertise.

Resources

Resources

Case Studies

Conversation with Pathbreakers

Blogs

White Papers

Tech PoV and Insights

AeroNova

Bridge the Execution Gap. Accelerate Modern Airline Retailing.

Where Transformation Programs Lose Momentum

One Intelligent Layer. One Connected Transformation Blueprint.

Six Capabilities. One Accelerated Path to OOSD.

From Fragmented Execution to Connected Transformation

Built to Complement Your Airline Technology Ecosystem

Built on Airline Knowledge. Engineered for Real-World Execution.

Accelerate Your OOSD Journey with Greater Confidence

From Business Ambition to OOSD Reality