Workforce Management

Airports and Cargo ground handlers are continuing to evolve and are going beyond to anticipate and meet customer needs. In order to give a personalized experience to their customers, airports, and cargo ground handlers need to ensure that the employees are enabled and empowered with the right tools to engage with the customer. The biggest challenge that employees face is to connect and engage with the colleagues, whose work is not desk-based. Coforge technologies help devise and implement digital strategies to transition from paper to mobile.

Our deep domain expertise enables the workforce with digital platforms and automation, which empowers them to feel connected, informed, and involved in a working environment that changes from minute to minute. The digital platform enables a consistent experience for all the staff via mobile devices, supporting both engagement and day-to-day operations. This enables secure data transfer in processes, databases, and backend systems for Airport Operations, Cargo Operations, and Catering Operations. We have helped implement digitized solutions to reap the following benefits:

  • Saves manual efforts and improves productivity by almost 30%
  • Configurable digital forms and automated workflows
  • Integrates different departments and eliminates duplication of work
  • Improved the staff collaboration and engagement with real-time information exchange
  • Mobile access across workflows
  • Enables offline accessibility
  • Ensures regulatory compliance
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