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Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
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Banking & Financial Services
Insurance
Travel
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Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

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Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

Operations Assistant for Telecom  

The Challenge Facing Telecom

 

Telecom operators run 5G and edge networks that grow more distributed and complex every year. Operating costs climb, and when problems strike, engineers lose hours hunting across fragmented systems, logs, and dashboards to find the cause.

 

The knowledge needed to diagnose and fix issues is scattered across many tools and locked behind specialized expertise. This translates into slow resolutions, costly downtime, and lower customer satisfaction. 

Coforge's Solution

 

Our operations assistant for telecom is a generative AI (Gen AI) network operations assistant that lets your teams query, investigate, and resolve issues across complex 5G and edge networks using plain language. It turns scattered network knowledge into fast, conversational answers, accelerating issue resolution, reducing operating costs, and cutting service downtime.

How It Works

 

The assistant sits on top of your existing network systems and connects the tools, data, and documentation your teams already rely on. Instead of switching between consoles and writing specialized queries, engineers simply ask questions in plain language and get answers drawn from across the network.

Natural language access to your network
Your teams ask questions the way they'd ask a colleague, such as "Why is this cell site degraded?" or "Which certificates expire this month?" The Gen AI assistant interprets the request, queries the right systems, and returns a clear answer, so engineers don't need to know where the data lives or how to extract it.
Guided investigation and resolution
Beyond answering questions, the assistant helps discover, analyze, and resolve complex problems across distributed systems. It correlates information that would otherwise take hours to gather by hand, points to likely root causes, and supports faster repair.
Fast extensibility
As your network grows and changes, new systems and information sources can be added in days rather than months, through a flexible framework built for rapid onboarding. The assistant keeps pace with your environment instead of going stale.
Proactive security and compliance checks
The assistant can audit your deployed systems for security and configuration issues, such as expiring or misconfigured certificates, before they cause outages or vulnerabilities.
Model-agnostic, deploy anywhere
The solution isn't tied to any single AI model, so you're never locked in. Deploy it in the cloud or on-premises to meet your data residency, governance, and scalability requirements.

Business Impact

 

  • Up to 40% faster issue investigation and resolution, with far less manual hunting across disconnected systems.
  • Lower network operations costs by streamlining the day-to-day management of large, distributed networks.
  • Less service downtime and higher customer satisfaction as a direct result.
  • More productive engineering teams, freed from repetitive investigation to focus on higher-value work.
  • New systems and data sources are onboarded in days, so the assistant scales as your network evolves.

Why It Matters to Telecom Operators

 

Our Gen AI operations assistant delivers faster resolution, lower costs, and steadier networks, without replacing what you have. It is built on Coforge’s deep telecom engineering knowledge and generative AI expertise, helping modernize your operations while ensuring carrier-grade reliability.