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Life Sciences

 

Patient and provider engagement
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  • Build personalized solutions that help patients proactively manage their care through apps, websites, chatbots, and adherence tools.

  • Customized provider engagement solutions like knowledge portals, self service representative, virtual contact centers, patient 360 and others.

 

CRM, digital marketing and commercial analytics 
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  • Drive omnichannel marketing initiatives to educate and promote products and services through personalized messaging, content generation, and preferred channels.

  • Enable commercial analytics to understand prescription behaviors, sales strategies, territory alignment, and field force effectiveness.

 

Enterprise content management 
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  • Enhance customer experience and business processes by effectively developing, managing and organizing websites, marketing collateral, regulatory submissions, clinical trial master files and research data.

 

Advisory Services
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Build business process optimization roadmaps through maturity assessment services, process mining, tech analysis and value-complexity frameworks.

 

Automation Services
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Digitize and automate business processes using low-code and RPA tools, with expertise in clinical, quality, regulatory, sales, marketing, safety, manufacturing, procurement, and legal.

 

AI and Automation Solutions
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Fast-track process optimization with AI platform and low-code/no-code accelerators for contract management, eConsent, trial protocols, HCP lifecycle management, patient engagement and others.

BPO/BPaaS
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Implement efficient, cost-effective sales operations, PV case management, customer center services, HR operations, clinical trials and research data analysis, and artwork management.

Validation-as-a-Service (VaaS)
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  • IQ/OQ/PQ authoring and execution

  • Cloud validation

  • Agile validation: CI/CD/CT integration with automated regression

 

Compliance Factory
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  • SOPs, change control and CAPA

  • Deviation handling and closure

  • Mock inspections and vendor qualifications

  • SDLC documentation and AMS compliance

 

Advisory & Strategy
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  • CSV-CSA transition frameworks and roadmap design

  • Global validation process harmonization

  • Consulting for regulatory office setup

 

Specialized CSV
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  • MES, SCADA, PLC, DCS and instrumentation

  • Cleaning and sterilization IT validation

  • LIMS, CDS and analytical lab software CSV

  • Packaging and serialization software CSV