Agentforce Catalyst

Agentforce Catalyst is Coforge's accelerated Agentforce implementation offering designed to help organizations move from a business use case to a working AI agent in production.

Powered by Agentforce and Salesforce Platform capabilities, the offering enables customers to adopt AI agents through flexible implementation options, including an SDR Agent for sales, a Case Triage Agent for service operations, and custom business agents for specific process needs. The final implementation is shaped based on the customer’s priorities, requirements, and use-case mix, allowing one or more agent capabilities to be combined into a practical, business-aligned solution.

It combines use-case validation, agent configuration, workflow integration, governance controls, testing, and deployment into a structured implementation approach.

Designed for sales, service, and business transformation teams, Agentforce Catalyst helps organizations adopt AI through practical business use cases rather than broad transformation programs. By combining standardized implementation assets with controlled customization, the offering enables organizations to deploy agent-driven capabilities while maintaining governance, transparency, and operational oversight.

Slow and Inconsistent Lead Qualification

Sales teams often rely on manual reviews and inconsistent qualification processes, delaying lead engagement and handoff.

Manual Case Intake and Routing

Service teams spend significant effort analyzing requests, classifying cases, and determining the correct route for resolution.

Difficulty Converting AI Ideas into Working Solutions

Organizations may identify AI opportunities but lack a clear implementation path and delivery framework.

Unpredictable AI Implementation Efforts

Custom AI initiatives can create uncertainty around scope, timeline, cost, and delivery outcomes.

Governance and Adoption Concerns

Business teams require transparency, oversight, auditability, and escalation controls before introducing AI into operational workflows.

Disconnected Data and Process Execution

AI agents need controlled access to Salesforce records, workflows, and business processes to deliver meaningful outcomes.

• Improved referral-to-treatment and referral-to-infusion conversion rates
• Enhanced patient experience through proactive engagement and digital self-service
• Better visibility into patient progression, utilization, and program performance
• Improved coordination across patients, providers, pharmacies, and hub teams