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Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Industries

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Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
Hi-Tech
Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

Main

AI

Industries

See All
Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
Hi-Tech
Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

Council CRM

Coforge’s Council CRM solution leverages the Dynamic Process Generator to enable the digitization of a wide range of citizen services, including waste management, street maintenance, pest control, and community welfare, ensuring efficient and effective service delivery.

The solution streamlines customer service, financial transactions, and licensing processes, making them more accessible and user-friendly. Additionally, it supports child social care, public welfare, school admissions, and emergency management.



Core solution components and features:
Customer 360
Simplifies customer engagement by unifying data for a complete 360-degree view of each citizen, including interactions, appointments, requests, and benefits.
Case Management with AI Assistant
A user-friendly service request management platform enhanced with an AI assistant, empowering citizens to seamlessly interact and resolve their concerns efficiently.
Service Request Dashboard
A comprehensive platform empowering citizens to manage service requests, view upcoming events on a centralized dashboard, access council tax and benefits information, report incidents, and leverage an AI assistant to resolve similar past cases efficiently.
Omnichannel Contact Center
Effortlessly connects an intelligent contact center platform with the CRM, streamlining interactions, improving response efficiency, and enabling AI-driven conversation summaries.