Council CRM
Simplifies customer engagement by unifying data for a complete 360-degree view of each citizen, including interactions, appointments, requests, and benefits.
A user-friendly service request management platform enhanced with an AI assistant, empowering citizens to seamlessly interact and resolve their concerns efficiently.
A comprehensive platform empowering citizens to manage service requests, view upcoming events on a centralized dashboard, access council tax and benefits information, report incidents, and leverage an AI assistant to resolve similar past cases efficiently.
Effortlessly connects an intelligent contact center platform with the CRM, streamlining interactions, improving response efficiency, and enabling AI-driven conversation summaries.