Airlines

We help airlines transform by seamlessly integrating technology and domain expertise to improve customer experience. We provide AI-powered tools that deliver automated, real-time passenger assistance, reducing your operational burden and ensuring continuous support.

Backed by 24x7 global contact centers staffed with multilingual agents, we provide personalized service that enhances passenger satisfaction and loyalty, and drives efficiency gains and cost savings.

We implement rigorous processes to maintain uninterrupted services so you can deliver exceptional experiences to passengers worldwide. Our services for airlines include:

• Multi-channel/multi-lingual reservations and bookings

• Customer care and digital helpdesk services

• Customer queue management, including changes, cancellations, refunds, and SSRs

• Loyalty support, including mileage support, account support, and VIP hotline

• Baggage inquiries, claims handling, bots and innovation

• IROPs, including disruption support and rebooking

• Flight attendant support

• Employee travel center

Online Travel Agencies and Travel Management Companies

At Coforge, we understand that offering a personalized experience is what wins customers and keeps them coming back. Our AI-enabled offerings drive personalization, increase conversion, and enable you to grow your business.

We ensure seamless integration and operational efficiency, enabling you to focus on your core business while delivering exceptional customer experiences. Our solutions for online travel agencies and travel management companies include:

• Reservations and customer service for air, hotels, car rental, vacations

• GDS: Ticketing and fulfilment, changes and refunds, back office

• Schedule change and refunds (ATC/Manual)

• Cart abandon sales support

• Corporate traveler support

• Customer onboarding and migration support

• Level 1 technical helpdesk

• Back office and administrative support

Hotels and Hospitality

Coforge helps hotel and hospitality businesses maximize efficiency and drive growth. Our skilled teams employ AI and advanced analytics to provide scalable, cost-effective solutions for critical processes such as customer service, finance and accounting, HR operations, and more.

We ensure operational excellence, regulatory compliance, and improved customer satisfaction while enhancing overall productivity and profitability. Our services for hotels and hospitality include:

• Central reservations desk

• Customer support (calls, emails, chat)

• Loyalty desk and distribution

• Contract loading and rate loading

• Rate parity monitoring

• Sales support for group and M&E RFPs

• Technical helpdesk

Cruise and Entertainment

We partner with cruise and entertainment companies, delivering intelligent services that drive innovation in business models, processes and customer experience. We have built custom AI solutions that automatically retrieve package, booking, and itinerary details using contextual understanding, provide real-time agent assistance, and autonomously handle multi-lingual customer inquiries in real time.

We serve the world’s top three cruise lines as well as leading hotels and casino properties with services including:

• Cruise reservations, booking, and vacationer support

• Queue management

• Crew travel support and back-office support

• Loyalty desk, distribution and content management contract loading

• Rate loading and rate parity monitoring

• Sales support for group and M&E RFPs

Travel Technology

We provide engineering and system integration services to leading global travel technology firms. Harnessing advanced technologies like AI, machine learning, and real-time analytics, we make travel products smarter and enable a personalized experience wherever your customers are.

Our skilled teams have developed and maintained over 100 critical travel technology products that support 50+ airlines and 40+ airports worldwide, ensuring seamless operation in every environment. Coforge’s travel technology solutions include:

• Skilled GDS support

• Sabre, Amadeus, Travelport, and PSS migration

• MonaLisa: airline revenue accounting and fare audit platform