Written by Admin | Jan 11, 2023 6:56:18 AM
Key Challenges
- High turnaround time for application response leading to customer dissatisfaction.
- Heavy reliance on manual & paper intensive processes
- Significant limitations around systems flexibility, integration and scalability
- Incomplete view for the application and related data artefacts
- Regulatory compliance
- Agile delivery with 20+ business teams involved.
Coforge along with Pega Systems, built a solution using Case Management to
- Identify pain areas by conducting a business process assessment.
- Solution for Intelligent data processing capabilities including automated case processing and rule-based processing.
- Designed a dynamic work allocation approach.
- Integrated system with automated checks and business data retrieval from ESRI GIS system, Asset management and Document management system
- Ad-hoc reporting capabilities and financial reconciliation
- Removal of unsupported and redundant applications
Business Benefits
- Unified platform for processing land development applications which is operational across 5 team.
- Significant reduction in redundant application categories, reduced the number of application categories from 105 to 32.
- Process Automation using business rules based on applicant and application related data.
- Enhanced Customer Experience with easy GUI, automated notifications and decision systems
- Increased efficiency and the removal of manual work-around.
- Guided process using Non-GIS and GIS response matrix.
- Reduce financial error by auto calculation of contribution and fees.