A global enterprise partnered with Coforge to overcome inefficiencies in managing and accessing sales knowledge across a rapidly expanding product portfolio. Sales teams struggled to retrieve accurate information from a mix of PDFs, images, videos, and other content formats, resulting in slower client interactions, inconsistent messaging, and missed opportunities for cross-sell.
Coforge developed an AI-augmented sales agent leveraging Generative AI, advanced NLP, and Google’s Vision and Vertex AI stack. The solution unified structured and unstructured data, enabled multimodal interactions, and provided real-time, context-aware responses, empowering sales teams with instant access to product knowledge and driving more effective customer engagement.