A global airline carrier was looking to automate its processes in anticipation of business growth. Coforge was hired to enable their business growth with digital automation and real-time analytics. Backed by Coforge's extensive digital automation experience, we helped the client integrate operational data with real-time analytics, improved time-to-market of new features, delivered queue automation for ticketing, enabled auto-identification of issues, and increased cargo revenues.
The client is a global airline carrier.
One of the global airline carriers had a growth challenge ahead of it. To ride the wave of the anticipated growth, the client embarked on a digital automation and real-time analytics journey. As part of this digital transformation, it also wanted to increase revenue, reduce costs, improve customer experience, and improve its operational KPIs.
Backed by our experience in deploying digital automation programs with real-time analytics for many airlines, we:
Working closely with the client’s digital automation leader, Coforge provided the right momentum to push the airline to higher orbit effectiveness. The solution on the largest GDS product & services provider platform improved the time-to-market of key features, reduced cost through automation, and improved customer experience. Revenues were increased by transforming functions of sales, customer services, backend operations, airport operations, cargo handling, catering, departure control, and flight operations while keeping close tabs on their performance through timely customer surveys.