One of the market-leading insurance companies, specialize in worldwide insurance and specialist underwriting services. One of the top 10 insurers in the Lloyd’s insurance market and wrote over $1.2 billion premium across the group.
Business Challenge
Cost Reduction Beyond the Norm
Trust and Transparency
Simplification and Scalability
Improved User Experience
Trust and Transparency
Our Solutions
Implementation of initial recommendations from PEN Test report - All the critical vulnerabilities reported during the PEN test were closed (patching of exchange server and firewall)
24*7 monitoring process [Beyond Solar Winds] - Critical server, services and database jobs identified and included in the 24*7 team’s scope. Team pro-actively identified & addressed two potential P1 issues and 1 P2 issue.
High number of incidents raised for batch printing in Landscape application - Detailed analysis carried out, resulting in configuration and driver changes of the hardware.
MPIO configuration for All servers - Dual path to storage from each server
Analysis of tickets pending with IT users in Infrastructure track - Exercise conducted to identify the users and communication sent across for closure of tickets
Delivering More Value
The client is now “Cyber essentials” compliant at basic level.
Resolution of the incidents before the start of the UK day. No disruption in services.
Reduction in the number of incidents from 24 in the month of October to 4 in the month of December.
Minimal disruption for all the database related services.
Reduction in the number of tickets pending with users by 42% in the IMS track.