The key objective of the client was to reduce MTTR and bring innovation/automation in current operations to drive efficiency, transform IT operations, and reduce cost.
The client is a high-speed rail service provider linking the UK to the European continent. The client caters to more passengers per year between London, Paris, Brussels, Lille, Lyon, and Marseilles than all the airlines on these routes put together.
Reduce MTTR on a high volume of infrastructure incidents to bring efficiency and reduce costs
Partnering with the client, we successfully provided the solution to reduce MTTR and bring-in innovation/automation: