Written by Admin | Jan 11, 2023 6:03:02 AM
Challenges
- Manual paper-based process
- Reliance on various unintegrated tools & services
- Delay in processing of request
Solution
- Coforge Provided an Appian application which could be used by government departments, landowners and other companies to apply for permit. The permit renewal and approval process were also automated
- A framework that reduced the overall time & automated the permit renewal service request life cycle
- Integration with legacy system to process all the previous service requests to maintain consistency
Benefits
- 75% improvement in process
- Approval process reduced from 2-3 months to 2-3 weeks
- Auto-notification to customers
- Access to real time information that is consistent through out the application
- Transparency of service request allocation and approval process to provide better tracking and follow up