Written by Admin | Oct 11, 2022 4:19:28 PM
The Client
A Top 20 U.S. Bank’s
Challenge
- High cost of finance operations
- Unable to meet defined service levels
Solution & Execution
- Developed a hybrid transition plan
- Created a training model to include parallel learning and production
- 100% volumes managed from day 1 - no ramp
- 100% internal audit managed from day one
- Creation of query repository
- Timely escalation of queries
Value Delivered
- 7% cost reduction achieved in the first year
- 30% FTE optimization
- 100% SLA conformance (Accuracy & TAT) from day 1