Written by Admin | Oct 11, 2022 7:21:54 AM
The Client
Process Transformation
Challenge
- No centralized oversight due to silos in Quality control (QC) teams embedded within lines of business
- Inefficient model as FTEs not cross utilized
- No standard QC methodologies followed
Solution
- Assessment of QC operations across the bank using SmarTransTM
- Set up a centralized QC team of cross trained resources
- Leveraged Coforge process knowledge to support QC for identified processes
- Standard QC & reporting methodology defined
Execution
- Merged security roles of processes from the same line of business
- Defined QC sampling and reporting methodology
- Started with 2 departments
- Currently the CoE is servicing 17 departments, 7 roles supporting these departments
Value Delivered
- QC cost dramatically reduced
- Cost effective structure with centralized & cross trained teams
- Customized Dashboards & Reporting
- Efficiency opportunities with shared service model
- Process standardization with SOP creation and real time updates