Processes should be designed to help banks surge ahead, not limit their competitiveness. Yet, most banks find that their business processes have cast a rigid mold, impeding the implementation of critical strategies that will drive their next wave of growth. The need of the hour for banks is agility, which can be realized through the Coforge’ Streamline process automation framework. Designed to simplify processes and unlock greater business execution and performance, Streamline delivers with automation, system integration, and standardization. The outcomes that Streamline helps orchestrate are game-changing-like 100 branches transformed in just four months, and a 75% reduction in customer servicing time.
The dynamic nature of today’s IT landscape places immense pressure on banking institutions to transform by modernizing their legacy systems, driving greater process agility, and adopting revenue-enabling solutions. While banks recognize that transformation is imperative, they must first overcome the complexity of their current operating normal, which is characterized by many challenges:
Our Streamline process automation framework is a simplified and comprehensive operational transformation solution that reduces cost, improves customer service, and enhances operations.
All banks need to do is verify their IT requirements and the solution can be mapped and customized accordingly, within a short time frame. CIOs do not have to worry about traditional business requirement gathering and analysis process, which is a tedious task in itself. The solution brings in a pre-defined, industry-specific framework that can be easily adapted into the banking ecosystem.
The framework enables transformation of fundamental front-, mid-, and back-office processes. It seamlessly integrates with core banking systems without the need to rip and replace current operational systems.
We provide a fully outsourced and variable cost utility service that helps streamline processes and provides means to consolidate forms in the areas of customer service, credit, human resources, and back-room operations. Process transformation services backed by the deep industry experience of our practitioners are enhanced by our integrated set of industry-leading program management solutions along with design processes and tools.
We support execution of business transformation with an approach that is process-oriented, not person-specific. This drives better quality and faster reaction times. Streamline has helped various clients realize rapid business value, greater scale, and higher efficiency:
By leveraging Streamline, enterprises can achieve: