Coforge’s AI Service Line has identified high potential areas within Insurance domain that can be optimized with Artificial Intelligence. These areas can provide significant savings and/or increase top line for the client. Please find below The insurance value chain which can be addressed with Artificial Intelligence is given below
To deliver on the above described high level Insurance value chain, we have developed our own IPs, Accelerators and Frameworks.
We have developed our own Chatbot Framework which helps organizations leverage their underlying infrastructure and augment their capability, taking them step by step to from stage 1 to stage 5.
It works on simplistic chatbot builder strategy of I3: Interface (Work with many interfaces e.g. MS Teams, Whatsapp, Skype etc.), Intelligent (Build Intelligence by using RASA, Bot Framework, Lex, Dialogflow), Integration (Integration with systems such as DuckCreek, Guidewire, ServiceNow, UiPath, SAP, Oracle, Sitecore, Sabre etc.)
Some of the use cases for Insurance Industry based on the above IPs/Accelerators/Frameworks: