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Pega AI Chatbot
Business Challenge
- High call volumes
- Reduction in operating hours
- Lesser workforce
- Long waiting times
- Reduced service availability
Solution Overview
- Extremely quick implementation. Start to golive in 4-6 weeks
- AI driven Chatbots can help answer common customer queries, 24x7 without any human intervention
- Chatbots integrated with your enterprise systems to provide real time information to customers
- Bolting a live chat option with the AI-Driven Chatbots, can enable the customer service agents to work remotely
- AI-Driven Chatbots can collect customer requests for offline processing & call back requests
Chatbot Capabilities
- Intent detection / categorization
- Auto-response notifications
- Entity Identification & extraction
- Sentiment detection
- Customer styling & branding
- Attachment & photo support
- Form based data collection in Chatbots
- Skill based routing, queuing
- Content linking and dynamic common phrases
- CSR availability management & transfer to queue
- Save & share chat transcripts
- Real time chat monitoring & reports
- Pre-chat questionnaire & customer feedback surveys
Solution Benefits
- At least 40-60% of chat queries contained by the Chatbot without human intervention
- Reduction in overall call volumes to the contact center
- Reduced waiting times for your customers
- Ongoing innovation and improvement to Chatbot capabilities
Let’s engage